Client Service Policy
Effective Date: May 1, 2025
Last Updated: May 1, 2025
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At Curran Financial Management LLC, we are committed to providing reliable, efficient, and transparent financial services. This Fulfillment Policy outlines the terms related to how our services are delivered, how payments are processed, and what clients can expect during their engagement with us. By using our services, you agree to the terms below.
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1. Overview
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Curran Financial Management LLC provides professional financial services to both individuals and small businesses, tailored to meet a wide range of financial needs. We offer both virtual and in-person service options depending on your preferences and location.
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2. Service Delivery
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a. Service Description:
Our offerings include, but are not limited to:
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- Bookkeeping and accounting support
- Bank and credit card reconciliation
- Payroll services
- Financial reporting
- Tax document preparation support
- Budgeting and forecasting
- QuickBooks or accounting software assistance
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All services are defined clearly in a signed agreement prior to commencement.
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b. Delivery Method:
We deliver services through the following channels:
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- Secure digital file sharing (e.g., encrypted email or client portals)
- Phone consultations and virtual meetings
- In-person meetings, when scheduled in advance and mutually agreed upon
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c. Time Frame:
Work begins once payment is confirmed and required documents are received. Turnaround time depends on the project scope, but typical deliverables are completed within 5–10 business days unless otherwise agreed.
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3. Payment Terms
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a. Accepted Payment Methods:
We accept:
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- Stripe (credit/debit card)
- QuickBooks Payment Processing
- ACH transfers
- Checks and Cash, accepted on occasion with prior approval
- Upfront retainers, where agreed upon in writing
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b. Payment Schedule:
Payment terms are outlined in the service agreement and may include:
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- One-time project fees
- Monthly subscription-based services
- Hourly billing
- Prepaid retainer plans, which may offer discounted rates
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c. Payment Authorization:
Clients authorize Curran Financial Management LLC to process payments through the method on file per the agreement terms. For recurring services, billing will occur automatically unless canceled in accordance with our cancellation policy.
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d. Refund Policy:
Payments are non-refundable once work has started. If a service error occurs, we will work to correct it promptly. Partial refunds may be considered in unique situations and are subject to review.
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4. Fulfillment Process
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a. Service Commencement:
Services begin after confirmation of payment and receipt of all necessary documentation. Clients will receive written confirmation and estimated delivery timelines.
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b. Client Responsibilities:
Clients must provide:
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- Accurate financial records and documents
- Access to necessary accounting systems or platforms
- Timely responses to communications
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Delays in providing this information may extend delivery times.
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c. Ongoing Communication:
We maintain regular communication throughout the engagement and will reach out if clarification or additional information is needed.
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5. Changes, Cancellations & Adjustments
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a. Scope Changes:
If service requirements change after the agreement is signed, we will provide a revised quote. Additional work will only proceed after mutual approval.
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b. Cancellation Policy:
Clients may cancel before services begin for a full refund. After work has started, refunds will be considered on a case-by-case basis depending on how much work has been completed.
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6. Dispute Resolution
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If you're dissatisfied with our service or fulfillment process, please contact us directly at contact@curranfm.com. We are committed to resolving disputes in a timely and fair manner. If needed, Stripe’s dispute resolution process may be used for payment-related issues.
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7. Terms of Service Acknowledgement
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By engaging our services and making payment, you acknowledge and agree to the terms of this Client Service Policy, as well as any additional agreements, such as your Service Agreement and Privacy Policy.
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8. Promotional Offers and Referral Program
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From time to time, we offer discounts and incentives to reward our loyal clients and those who refer new business:
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- Referral Discounts: Existing clients may receive a credit or discount when they refer a new client who completes at
least one month of paid service. Details will be provided at the time of the referral.
- Promotional Offers: Special pricing or limited-time offers may be made available during certain periods. These are
subject to terms and cannot be combined unless otherwise stated.
- Retainer Discounts: Clients who prepay for services via a signed retainer agreement may qualify for reduced rates or
bonus services, as outlined in their contract.
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All promotions and discounts must be agreed upon in writing and may be modified or discontinued at our discretion.